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Please Read Carefully: This Refund and Cancellation Policy governs the financial transactions and cancellation procedures related to the contract farming operations of Trivanta Agro Pvt. Ltd.. By engaging in contract farming with us, you agree to the terms outlined below.
This policy applies to all financial transactions conducted through the Trivanta Agro ERP System, including but not limited to contract farming settlements, growing charge payments, feed and input supply transactions, bird procurement payments, and any other financial interactions between the Company and its users. Since the Company operates on a contract farming model rather than a direct retail sale model, the refund and cancellation procedures differ from standard e-commerce policies and are specifically tailored to the nature of agricultural contracts.
Growing Charges (GC) are calculated at the end of each batch cycle based on the GC formula applicable at the time of settlement. The GC calculation considers multiple factors including the number of birds placed versus harvested, average body weight achieved, feed conversion ratio, mortality rate, and prevailing market rates. Settlement payments are typically processed within 7-15 business days after batch completion and verification. Payments are made directly to the farmer's registered bank account via electronic transfer. In case of any discrepancy in settlement calculations, farmers may raise a dispute through the ERP System within 30 days of settlement, providing specific details of the alleged error. The Company will review and respond to settlement disputes within 15 business days.
A farmer may request cancellation of their contract farming agreement under the following conditions. Prior to chick placement, the farmer may cancel the agreement by providing written notice at least 15 days in advance, and any advance payments or deposits shall be refunded within 30 business days, subject to deduction of administrative costs not exceeding 5% of the deposit amount. After chick placement but before batch completion, cancellation is subject to the terms specified in the individual Contract Farming Agreement. The farmer shall be liable for the cost of inputs (chicks, feed, medicines) already supplied, and the Company shall arrange for the transfer of birds to another farm or facility. The Company reserves the right to adjust the final settlement based on the actual costs incurred and the market value of birds at the time of cancellation.
The Company may terminate a contract farming agreement under specific circumstances, including but not limited to: breach of the Contract Farming Agreement by the farmer, negligence or mismanagement leading to abnormally high mortality rates, violation of bio-security protocols, unauthorized sale or transfer of Company-supplied inputs or birds, submission of false or manipulated data in the ERP System, or engagement in activities that damage the Company's reputation or business interests. In the event of termination, the Company shall conduct a final settlement calculation based on the current state of the batch, deduct outstanding dues and input costs, and pay any remaining balance to the farmer within 30 business days.
Any security deposit or advance payment made by the farmer shall be refunded upon completion of the contract farming term, subject to adjustment against any outstanding dues, damages, or penalties. Refund processing time is 15-30 business days from the date of eligibility confirmation. Refunds shall be processed via bank transfer to the farmer's registered bank account only. No cash refunds shall be issued under any circumstances. If the refund amount is less than the outstanding dues, the farmer shall be liable to pay the difference within 15 days of notification.
In the event of losses due to force majeure events (natural disasters, epidemics, government orders, or other circumstances beyond reasonable control), the Company and the farmer shall share the losses as per the terms specified in the Contract Farming Agreement. The Company shall make reasonable efforts to provide relief and support to affected farmers, including but not limited to: priority placement of new chicks, temporary reduction in performance expectations, and extended settlement timelines. Claims for force majeure must be reported through the ERP System within 48 hours of the event, supported by photographic evidence where possible.
Financial disputes shall first be addressed through the Company's internal grievance mechanism. The farmer may submit a written complaint through the ERP System or via email to trivantaagropvtltd@gmail.com. The Company shall acknowledge receipt within 3 business days and provide a resolution within 15 business days. If the dispute remains unresolved, either party may initiate mediation proceedings. The cost of mediation shall be shared equally between the parties, unless the mediator determines otherwise. Legal proceedings, if necessary, shall be subject to the jurisdiction of courts at Purnea, Bihar.
Users may request deactivation of their ERP System account at any time by contacting the Company. Upon account deactivation, the user will lose access to the ERP System, but historical data will be retained in accordance with our data retention policy. Account deactivation does not affect any pending financial obligations or contractual commitments. Reactivation of a deactivated account is subject to the Company's approval and may require re-verification of the user's identity and credentials.
For refund or cancellation related queries, please contact:
Trivanta Agro Pvt. Ltd.
C/o Vikram Kumar, Pharsahi, Chopra, Ram Nagar, Purnea, Purnia - 854102, Bihar
Email: trivantaagropvtltd@gmail.com
Phone: +91 9162441322